Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

METHOD OF PAYMENT: We accept PayPal, MasterCard, VISA and American Express cards as forms of payment. Our website encrypts your login and credit card information in transit.

ORDER NOTIFICATION: 
Customers receive an email order acknowledgment as well as a shipping notification once the order ships. You may contact us by email at 

I made a mistake with my order, can I change it? 

We process orders as fast as possible so you get your order quickly. Unfortunately, because of this, any requests to change an order must be submitted before the item is processed. Once it is processed, it is with the printers and we are no longer able to edit the order.

Please reference the size charts listed on our product pages and double check your order before you click submit

My address is wrong, what do I do?

Email us asap at as soon as possible. Due to how we process orders it may be too late to change the address, in which case we'll resend it for free to domestic address up to one time. International orders will need to send an additional payment to cover additional shipping charges.

My order was marked as delivered but never arrived.

Sometimes orders are marked by the post office as delivered, but don't actually arrive until the following week day. If 24 hours goes by and your order still does not arrive, please 

What items are returnable?

If a customer would like to exchange or return a product without any defect or due to a wrong size being ordered. A new shipment must be created at the expense of the customer.

What items are refundable?

Sadly, all purchases are final, we don't offer refunds on our clothing. We only offer reshipments or refunds for orders that have been damaged, misprinted, or lost in transit.

If you have any additional questions, email us at info@dripdroptees.com